Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Care instructions

Hand wash in cold/warm water. Air dry only. Jute is a natural fiber so some shedding is normal and will stretch over time.

Wholesale availability

Please email bagsbybento@gmail.com to request a wholesale order. I will provide a catalog of options.

Gift wrapping and packaging

ALL orders come beautifully wrapped in eco-friendly tissue and tied with jute. I can include a personal note on a custom notecard for an additional $1.00 at checkout.

Custom and personalized orders

There is a custom order button on the left side of my shop. Please send a request for any custom orders and I will let you know if I’m able to accommodate your request!

Legal imprint